Contact Us

If you have a query that our FAQs didn't address, you can contact us directly in the following ways

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Call us :

Department Phone Number Opening Hours
General Account Enquiries 03444 812 812† 24 hours a day
Internet Account Servicing Enquiries 03444 814 000† 24 hours a day
Calling from abroad with your account enquiries +44 115 993 8002 24 hours a day
Report your card lost or stolen 0800 952 5267 24 hours a day
Report your card lost or stolen from abroad +44 115 993 8002 24 hours a day
New Application Enquiries 0800 952 5452 9.00am-5.00pm Mon-Fri
Existing Application Enquiries 0800 952 5452 9.00am-5.00pm Mon-Fri
Extra Cardholder Enquiries 0800 952 5068 9.00am-5.00pm Mon-Fri

†Calls may be recorded/monitored for training purposes.

If you're deaf or hard of hearing

Customers using a textphone (or the 'NGT Lite' app* on a compatible device) can contact us through the Next Generation Text Service (formerly Typetalk / Text Relay) on the below numbers:

Department Phone Number Opening Hours
General account enquiries or report your card lost or stolen 18001 0344 4818852 24 hours a day
To report suspected fraudulent activity on your account 18001 0800 9525066 24 hours a day
If you're experiencing difficulty making payments 18001 0800 9525071 8am-9pm Mon-Fri, 9am-6pm Sat & Sun

*The 'NGT Lite' app that has been developed by Next Generation Text and is free to download. This can be installed on a range of compatible internet connected devices such as laptops, tablets, and smartphones. For more information on the 'NGT Lite' app, please visit http://ngts.org.uk/app_index.php

Write to us :

Capital One
P.O.Box 5283
Nottingham
NG2 3YJ

Capital One(Europe) plc: Registered office Trent House, Station Street, Nottingham NG2 3HX.
Registered in England and Wales Company Number 3879023. VAT Registration Number 690 6861 01.

If you have a complaint:

Our Complaints Resolution department deal with complaints. You can write to them at:

Complaints Resolution
P.O.Box 5281
Nottingham
NG2 3HX

Our full complaints procedure can be viewed here.